Shipping policy

FILTERWEARS Shipping Policy

This Shipping Policy describes how orders are processed, shipped, and delivered when you make a purchase from FILTERWEARS (the “Site”).

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is received. Certain custom-made, made-to-order, or out-of-stock items may require additional production time before shipment.

Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, shipments may be delayed. If there will be a significant delay in shipping your order, we will attempt to contact you via email.

SHIPPING METHODS

We primarily ship orders using USPS, Amazon Shipping, and other major shipping carriers depending on destination, package size, and service availability.

Shipping rates and estimated delivery times are calculated at checkout.

Please note that estimated delivery dates provided at checkout are estimates only and are not guaranteed unless specifically stated otherwise.

DELIVERY TIMES

Delivery times vary depending on the shipping method selected and the destination of the order.

USPS Priority Mail and similar standard shipping services are estimated services and are not guaranteed delivery services. USPS Priority Mail Express is the primary USPS service that includes guaranteed delivery timeframes.

FILTERWEARS is not responsible for shipping delays caused by:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Incorrect addresses provided by the customer
  • Lost or stolen packages
  • Events outside of our control

TRACKING INFORMATION

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow time for tracking updates to appear. In some cases, carriers may miss the initial acceptance scan, causing tracking updates to appear delayed.

INTERNATIONAL SHIPPING

We ship to select international destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

FILTERWEARS is not responsible for delays caused by customs processing.

REFUSED OR UNDELIVERABLE SHIPMENTS

If a shipment is refused or returned due to an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for additional shipping charges required to reship the order.

Packages returned to us due to failed delivery attempts or address issues may be subject to restocking fees or deducted shipping costs.

LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the carrier, FILTERWEARS is not responsible for lost or stolen packages.

If your package shows delivered but cannot be located, we recommend:

  • Checking around the delivery location
  • Checking with neighbors or building management
  • Contacting your local post office or shipping carrier
  • Allowing additional time for possible premature delivery scans

For orders placed through third-party marketplaces such as Amazon, refund requests may require the customer to file claims directly through the marketplace platform.

RETURN SHIPPING

Customers are responsible for return shipping costs when:

  • The incorrect item was ordered
  • The item is no longer wanted
  • The customer entered incorrect shipping information

FILTERWEARS will cover return shipping costs if:

  • The wrong item was shipped
  • The product arrived defective or damaged

DAMAGED SHIPMENTS

If your order arrives damaged, you must contact us within 7 days of delivery and provide photos of:

  • The damaged product
  • The packaging
  • The shipping label

Failure to provide documentation may affect our ability to process a replacement or claim with the carrier.

CONTACT INFORMATION

Questions about this Shipping Policy should be sent through the contact information provided on the Site.